At Barbie.lk, we want every little fashionista to be happy and sparkle with their new outfits! ✨ But if something isn’t quite right, here’s how our Return Policy works to make it easy for you.

Eligibility for Returns

You can request a return or exchange within 7 days of receiving your order. To be eligible:

• The item must be unused, unwashed, and in its original packaging
• All tags and labels must be intact
• You must have the original invoice or proof of purchase

How to Request a Return

To start a return or exchange, contact our Customer Service team with:

• Your order number
• Item(s) you want to return
• Reason for return

Our team will guide you through the process and provide instructions for sending the item back.

Return Shipping

For eligible returns, you are responsible for shipping the item back to us unless the item is defective or damaged.

Please ensure the package is securely packed so the item arrives safely.

Refunds

Once we receive and inspect the returned item:

• Approved returns: Refunds will be issued to your original payment method within 7–10 working days
• Partial refunds: May be applied if the item is damaged or missing parts

Exchanges

If you’d like to exchange an item for a different size or color, contact our Customer Service team first. We’ll help you select the right replacement. Exchanges are subject to availability of stock.

Non-Returnable Items

Some items cannot be returned or exchanged for hygiene or safety reasons:

• Underwear or socks
• Personalized or customized items

✨ At Barbie.lk, we want every little fashion lover to feel magical with their purchases! If anything isn’t perfect, our team is here to make it right. 💖